Last updated: 27 June 2026
This Privacy Policy explains how Darling Downs Roofing ("we", "us", "our") handles the personal information of people who use our website and contact us about roofing work in Toowoomba and the Darling Downs. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect the information you choose to give us. When you submit our quote form, use our chat enquiry, email us or call us, that's typically:
- Your name
- Your phone number
- Your email address (if you provide one)
- Your suburb or town
- The service you're after and any details you share about your roof or property
We don't ask for sensitive information, and we don't collect more than we need to respond to your enquiry and quote your job.
Cookies and tracking
Our website does not use tracking cookies, advertising pixels or third-party web analytics. We're not building a profile of you or following you around the internet — the site simply serves the pages you ask for.
How we use your information
We use the information you give us to:
- Respond to your enquiry and answer your questions
- Prepare and provide a quote
- Arrange, schedule and carry out the roofing work you ask us to do
- Contact you about your enquiry or job, including follow-up
We don't use your details for unrelated marketing, and we never sell your information.
How your information is handled and stored
When you submit the form on our site, your details are delivered to us by email through our email provider (Resend), and our website is hosted by Vercel. These providers process your information only to deliver their service to us. Because they are based overseas, your information may be stored or processed outside Australia. We keep your enquiry only as long as we reasonably need it to look after your job and our records.
Who we share it with
We do not sell or rent your personal information. We may share it with:
- The roofers or tradespeople who carry out your work, so they can do the job
- The service providers above (email delivery and website hosting)
- Others where you've asked us to, or where we're required to by law
Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmitting information over the internet is completely secure, but we work to safeguard the details you share with us.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch using the details below and we'll help.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date above.
Contact us
If you have any questions about this policy or your information, contact Darling Downs Roofing:
- Email: info@darlingdownsroofing.com.au
- Phone: 0468 060 994
- Toowoomba, QLD 4350
This page is general information, not legal advice.